Do I have to clear my shipment through customs when it arrives?

If your shipment is going to a non-EU destination and you have not paid for a door to door service then you will have to arrange customs clearance before you can collect it. This is usually a relatively straightforward procedure if your shipment contains only your own used personal effects. Shipments which contain new items, gifts or items for sale are likely to attract duties and taxes. If you are unsure you should check with the local customs department at the country of destination for advice.