We only offer the service to countries where we are satisfied that the customs clearance and delivery at the destination will be professionally controlled.
If you choose to ship your goods on a door to door service then it is likely that you will be required to complete additional paperwork so we can facilitate the clearance at the country of destination. We will provide the documentation for your completion.
The procedure of customs clearance can delay the delivery of your shipment if the paperwork is not completed correctly. In all cases we are subject to the rules, regulations and restrictions of local authorities and we must comply with these demands at all times.
Please be aware that our door to door rates are inclusive of all related transport costs up to delivery at the ultimate destination address but they exclude any duties, taxes, quarantine fees or other similar costs in the unlikely event that they are levied by the relevant authorities. Duties and taxes are usually not applicable to shipments of used personal effects.
Door to door shipments within the European Union are not subject to customs clearance procedures at the destination at this time.
All shipments are subject to normal air freight restrictions with regards to dangerous/hazardous goods and valuable materials.